ZMO14360 - Reservationist

Recruiter:

Professional Career Services

Job Ref:

ZMO14360 - Reservati..

Date posted:

Monday, January 20, 2025

Location:

Mpumalanga, South Africa

Salary:

R16000-R19000

SUMMARY:
Reservationist

POSITION INFO:

Lovely 5 star lodge situated in Sabi Sands

Logging and responding to enquiries by phone and e-mail, making reservations in
accordance with agreed turnaround guidelines.
Providing accurate and relevant information about room options, availability, packages
and specials.
Checking availability of accommodation or flights on the guests’ desired travel dates.
Ensure reservations are handled in accordance with company minimum standards for
turnaround/confirmation and follow up.
Following up on provisional reservations.
Updating and maintaining our client database.
Issuing invoices, processing payments and sending confirmation details to guests.
Sorting out any issues that may arise with reservations.
Providing support to guests who may need to amend or cancel a reservation.
Collaborating with lodge operations to resolve booking issues, such as cancellations,
delays, or overbookings.
Ensuring all guests requests such as booking excursions, treatments etc. are actioned
and accurately detailed on HMS.
Booking Federal Air flights and road transfers for guests as required.
Creating and updating guest profiles for identified VIP & repeat clients.
Ensuring guest satisfaction by addressing guest concerns, feedback, and special
requests.
Maintaining a good rapport with guests.

Hotel Management Diploma an advantage.

Accommodation, meal allowance.

Medical aid.

Provident fund.

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