ZMO 15054 - Call Centre: Customer Relations Team Manager – JHB/PTA

Recruiter:

Professional Career Services

Job Ref:

ZMO 15054 - Call Cen..

Date posted:

Thursday, March 20, 2025

Location:

Johannesburg, South Africa

Salary:

R40 000 – R70 000 negotiable depending on experience.

SUMMARY:
Call Centre: Customer Relations Team Manager – JHB/PTA

POSITION INFO:

Employer Description

Call centre in the Automotive industry based in Pretoria and Johannesburg South

Job Description

Our client is seeking a highly motivated and experienced Customer Care Manager to lead the
customer care team and ensure exceptional customer service experiences for their clients. The
ideal candidate will have a passion for customer service, excellent communication skills and
strong leadership abilities.

Responsibilities:

Lead and manage a team of customer care representatives, providing guidance, training, and
mentorship.
Develop and implement customer service policies and procedures to ensure consistency
and high-quality service.
Monitor and analyze customer feedback and data to identify trends and areas for
improvement.
Handle escalated customer issues and provide resolution in a timely and professional
manner.
Collaborate with other departments within the company to ensure a seamless customer
experience.
Conduct regular performance evaluations and provide feedback for team members.
Stay up to date on industry trends and best practices in customer service.

Qualifications

Bachelor’s degree in business administration, marketing, or a related field.

Skills

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and customer service software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits