Workshop Manager

SUMMARY:
Ensure quality and performance of Technical worked carried out

POSITION INFO:

• Qualified Artisan: Millwright, Electrician, Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment. Previous management experience essential

• Meeting set targets in terms of technical work to be carried out: services, rework and PDI inspections
• Overall responsibility to manage the team reporting to this position (manage team by means of continous technical assistance / coaching and on-the-job training to all technical team members; overall responsibility to ensure quality of service; ensure optimum response time and professional service at all time; evaluation of Technicians’ training needs and ensuring lack of knowledge / skills are addressed; perform quality checks on work carried out; ensure required turn-around times are adhered to; supervise quality and completion of appropriated apprentice modules etc.)
• Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: rework, work in progress, labour recovery targets, team and department GP and contribution, management of consumables and other overheads etc.)
• Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to
• Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to colleagues and customers, ensure internal and external CSI targets are met etc.)
• Ensure team contributions are focused to grow department in line with company requirements