Workshop Coordinator

Recruiter:

Network Recruitment

Job Ref:

NES020685/EV

Date posted:

Friday, January 31, 2025

Location:

Johannesburg, South Africa

SUMMARY:
An International Pump Company has an opportunity for a candidate with experience in the pump environment. As a Customer Service Advisor, you will be responsible for providing administrative sales and technical support on services and workshop repairs to facilitate the functionality and operation of the Service Centre. You will facilitate the support of the field service and service technicians and build and maintain excellent customer relationships.

POSITION INFO:
Duties:

Provide a range of administrative and support services, including records management, prepare routine correspondence, and coordination to support the effective operation of the Service Centre.
Monitor workshops for equipment functionality (workshop tools, specialized tools).
Monitor and manage stores for kits and parts required for repairs (local and international).
Monitor asset fleet (loan fleet).
Update and maintain records and databases, complying with administrative systems and processes (Leankit, Tegralmed).
Respond to enquiries and escalate and redirect issues as required to ensure the provision of accurate information (customer feedback, customer complaints, and suppliers).
Sales responsibilities which include counter sales, service quotations for all service centres including field services, generating service leads and ensuring that purchase orders are received for current jobs.
Provide administrative and support services for field services.
Service Centre cleanliness.
Forecasting and reporting - Prepare regular service forecasts and reports on the current workshop status.
Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
Report writing for workshop reports.

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