Workforce Planning Analyst

Recruiter:

Network Recruitment

Job Ref:

NPr002043/EHo

Date posted:

Sunday, February 16, 2025

Location:

Durban, South Africa

Salary:

300000 Annually

SUMMARY:
Are you a forecasting fanatic with a knack for keeping the right people in the right place, at the right time? An international BPO leader in Durban North is on the hunt for a Workforce Planning Analyst to optimize staffing and boost efficiency! If you thrive on data, strategy, and precision planning, this role is calling your name. Answer the call and apply today!

POSITION INFO:
Workforce Planning Analyst – BPO / Call Centre | Durban North

Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.

Duties Include:

Forecasting and demand analysis
Rescource and capacity planning
Performance analysis and reporting
SOP improvement initiatives
Cross-functional collaboration and stakeholder management

Education:

Completed Matric (Grade 12)
Relevant tertiary qualification in Resource Planning preferred

Job Experience & Skills Required:

2 to 3 years’ experience in a resource or workforce planning role essential
BPO or Consulting industry experience essential
Experience with forecasting and scheduling for complex operations
Proven experience with designing and implementing resource models and strategies
Advanced MS Excel skills
Strong analytical skills
Excellent verbal and written communication skills
Strong relationship building skills
Ability to work in a fast-paced, changing environment
High level of attention to detail

Apply now!
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