Workforce Planning Analyst

SUMMARY:
Are you a forecasting fanatic with a knack for keeping the right people in the right place, at the right time? An international BPO leader in Durban North is on the hunt for a Workforce Planning Analyst to optimize staffing and boost efficiency! If you thrive on data, strategy, and precision planning, this role is calling your name. Answer the call and apply today!

POSITION INFO:
Workforce Planning Analyst – BPO / Call Centre | Durban North

Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.

Duties Include:

• Forecasting and demand analysis
• Rescource and capacity planning
• Performance analysis and reporting
• SOP improvement initiatives
• Cross-functional collaboration and stakeholder management

• Completed Matric (Grade 12)
• Relevant tertiary qualification in Resource Planning preferred

• 2 to 3 years’ experience in a resource or workforce planning role essential
• BPO or Consulting industry experience essential
• Experience with forecasting and scheduling for complex operations
• Proven experience with designing and implementing resource models and strategies
• Advanced MS Excel skills
• Strong analytical skills
• Excellent verbal and written communication skills
• Strong relationship building skills
• Ability to work in a fast-paced, changing environment
• High level of attention to detail