SUMMARY:
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POSITION INFO:
My client is a bustling 24-hour Animal Hospital dedicated to providing top-notch veterinary care to pets around the clock. Our passionate team is committed to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.
Job Description: As the Hospital Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our facility. Your leadership will ensure smooth functioning and exceptional care delivery, maintaining our high standards of service. Here's what you'll be responsible for:
Key Responsibilities:
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Leadership and Team Management:
- Lead and inspire a diverse team of support personnel and cleaning staff.
- Foster a positive work environment that promotes collaboration, growth, and morale.
- Conduct regular training sessions to optimize team efficiency and effectiveness.
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Operational Oversight:
- Manage all aspects of hospital operations in collaboration with the hospital nurse.
- Ensure compliance with regulatory requirements, safety protocols, and industry standards.
- Implement and streamline operational procedures to enhance efficiency and productivity.
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Client Relations and Customer Service:
- Oversee client relations to ensure exceptional customer service and client satisfaction.
- Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
- Develop and maintain strong relationships with clients, fostering trust and loyalty.
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Quality Assurance and Continuous Improvement:
- Uphold quality standards in patient care, and treatment protocols.
- Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
- Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.
Requirements:
- Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
- Prior experience in veterinary practice management or healthcare administration.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in financial management and budgeting.
- Knowledge of veterinary medical terminology and procedures is a plus.
- Ability to stay calm under pressure.
