VDI Stack Operations Specialist (Expert)

SUMMARY:
About the IT Hub: The IT Hub South Africa provides IT solutions globally, focusing on innovation and comprehensive IT solutions such as Development and Operations for SAP, JAVA, Azure, Cloud, and more. As an internal partner, the Hub ensures collaborative relationships, deep insights into compliance and IT methodology processes, and a vested interest in the success and sustainability of its internal clients.

POSITION INFO:
Essential Skills and Requirements:

• Experience in VMware Horizon Cloud, preferably Next Gen
• Knowledge of VMware Workspace ONE Access and Unified Endpoint Management
• Knowledge of Microsoft Intune
• Scripting knowledge (PowerShell)
• Experience with VMware Intelligence
• Experience with Active Directory and GPO
• Expertise in Citrix Xen-Desktop (higher than 7.x) and Xen-App (higher than 7.x) full stack
• Experience with Citrix Netscaler (higher than 12.x) and Storefront
• Experience with Citrix XenServer (higher than 7.x)
• Experience with Citrix on VMware Hypervisor Stack (higher than VMware ESXi 6.x)
• Experience in troubleshooting infrastructure issues
• Knowledge of ITIL processes (Incident, Change, and Problem Management)
• Ability to handle additional responsibilities assigned in the Agile Working Model (AWM) Charter

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
• Microsoft W365
• Experience in the operation and maintenance of VDI technologies (Microsoft and VMware Horizon)
• Automated problem remediation
• Machine Learning (ML) for data analytics
• Network troubleshooting skills
• Understanding of REST API technology
• Experience with Windows Servers (higher than 2016) and Windows Client (Windows 10/11) OS troubleshooting and patch management
• Scripting skills (PowerShell, Python, etc.)
• Experience with data-driven monitoring and analytics
• Experience with monitoring tools (Aternity, SCOM, Azure, Nagios, Dynatrace, etc.)
• Experience with Azure Networking and Monitoring Tools
• Knowledge of VMware Freestyle

• A university degree in a relevant field of study (e.g., computer science, engineering) or a comparable qualification
• 5+ years of operations experience with Citrix VDI and App stack
• Experience with Windows desktops and server support
• Experience with Windows Terminal Server
• Experience with software packaging and image creation
• Knowledge of ITIL processes (Problem, Incident, Change management)

• Be part of a global team responsible for the development and operation of a digital workspace that includes the Virtual Device (VDI) product.
• Focus on worldwide delivery (Cloud & On-Premises) of virtual desktops, apps, and access infrastructure for internal and external partners.
• Be involved in the maintenance and operation of a global digital workspace infrastructure for virtual devices.
• Ensure that the infrastructure for VDI platforms runs smoothly.
• Actively improve operational excellence, including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors, and end-users.
• Treat security as a top priority.
• Work closely with stakeholders and development teams to improve VDI platform stability and availability.
• Work on integration of new features and components with other IT teams.

• Responsible for the operations and standardization of the enterprise VDI infrastructure, platform, and desktop components.
• Verify, plan, and perform maintenance tasks in collaboration with other infrastructure teams.
• Continuously work on improving operational stability.
• Automate platform operations, troubleshooting, and maintenance topics.
• Install, configure, maintain, and deploy virtual apps and desktop images.
• Install, configure, and maintain RDSH servers (e.g., Windows Server, Windows Multisession).
• Install, configure, and maintain published application presentation layers (e.g., XenApp & Citrix Workspace).
• Perform application and server hardening (e.g., Ivanti).
• Utilize application monitoring tools.
• Plan and execute maintenance tasks (change management) and infrastructure lifecycle tasks (technical lifecycle, change management).
• Resolve incident tickets and analyze and resolve problem tickets.
• Troubleshoot infrastructure, network, and integration issues.
• Apply ITIL processes (Incident, Change, and Problem Management).

• Cutting-edge global IT system landscape and processes
• Flexible working arrangements (1960 hours in a 12-month period)
• High work-life balance
• Remote and on-site work location flexibility
• Attractive vehicle promotions (buying or leasing options, terms and conditions apply)
• Highly motivating, energetic, and fast-paced working environment
• Modern, state-of-the-art offices
• Dynamic global team collaboration
• Application of Agile Working Model Methodology