VDI Stack Monitoring Specialist (Senior) 2718, 2721

SUMMARY:
VDI Stack Monitoring Specialist (Senior)

Hybrid | Menlyn | 3-Year Renewable Contract
 
Are you ready to take your expertise to the next level? Do you thrive in a fast-paced, cutting-edge environment where innovation meets efficiency? If so, we want YOU to join our global team as a VDI Stack Monitoring Specialist (Senior)!
 
Why You Should Apply:
Join a team that drives the future of digital workspaces! We’re responsible for developing and operating the BMW Digital Workspace, ensuring seamless global delivery of virtual desktops and applications. Our mission? Providing our customers with virtual desktops and apps in just 10 minutes!

POSITION INFO:
What You’ll Be Doing:

• Keep things running smoothly – Maintain and operate our global BMW Digital Workspace infrastructure for virtual devices.
• Be a game-changer – Work on automation and proactive monitoring to boost operational excellence.
• Collaborate globally – Engage with international product teams, external providers, vendors, and end-users.
• Security-first mindset – Treat security as a top priority and integrate it into everything you do.
• Standardization & maintenance – Ensure operational stability, standardize processes, and continuously improve the platform.
• Tech wizardry – Install, configure, maintain, and deploy virtual apps, desktop images, RDSH servers, and more!

• Azure Monitoring Tools and Azure Networking expertise.
• VMWare Horizon Cloud (preferably Next Gen) and VMWare Intelligence/Freestyle.
• PowerShell scripting for automation.
• Experience with Windows Server (2016+) and Windows 10/11 troubleshooting & patch management.
• Citrix Xen-Desktop & Xen-App (7.x+), Citrix NetScaler (12.x+), Citrix XenServer (7.x+), and VMWare ESXi (6.x+).
• Expertise in Active Directory, GPO, ITIL processes (Incident, Change, Problem Management).
• Experience with monitoring tools (Aternity, SCOM, Azure, Nagios, Dynatrace, etc.).
• Solid background in data-driven monitoring & analytics.

• Experience with cloud providers (Azure, AWS) and Microsoft 365.
• Automated problem remediation and Machine Learning (ML) for data analytics.
• Network troubleshooting & REST API knowledge.

• A university degree in IT, Computer Science, Engineering, or equivalent experience.
• 5+ years of operations experience with Citrix VDI and App Stack.
• Expertise in Windows desktops, server support, Terminal Server, software packaging, and image creation.
• A solid understanding of ITIL processes and hardware/software lifecycle management.

• Flexible working hours – 1960 hours across 12 months.
• Hybrid work model – Mix of remote and on-site flexibility.
• Exciting global IT landscape – Work with cutting-edge technologies.
• Competitive group vehicle promotions – Buying or leasing options available.
• Work-life balance & a fast-paced, energetic team environment.
• Modern, state-of-the-art offices.
• Collaboration with a dynamic global team.