VDI Published Applications (HSA) Lifecycle Specialist (Senior)

SUMMARY:
We are seeking a VDI Published Applications (HSA) Lifecycle Specialist (Senior) to join our global team. In this role, you will manage and optimize our Virtual Device (VDI) infrastructure, delivering high-performance virtual desktops and apps to clients worldwide. You'll be responsible for maintaining, troubleshooting, and automating operations of both cloud and on-premises VDI platforms. Ideal candidates will have 5+ years of experience with Citrix VDI, Windows Server, software packaging, and ITIL processes. Strong scripting and troubleshooting skills, along with experience in cloud technologies, are highly advantageous. Join us and be part of our mission to enhance digital workspaces globally.

POSITION INFO:
Essential Skills and Experience:
- Proficiency with software package installation and conversion tools (e.g., MSI)
- Experience analyzing application business needs and performance
- Expertise in software installation capture tools and optimization of functional areas (e.g., server and desktop deployments, user experience, published applications)
- Application modernization and lifecycle management (ALM)
- Knowledge of legacy (e.g., .vbs) and modern (e.g., MSIX, PSADT) installation methods
- Experience with client and server OS (Windows, Red Hat, Linux, etc.)
- Operation of Windows Servers and Windows Multisession Desktop
- Troubleshooting Windows Client OS (Windows 10 & 11)
- Experience with Active Directory, GPO, and Entra ID (Azure AD)
- Scripting skills (PowerShell, Python, etc.)
- Troubleshooting infrastructure, network, and integration issues
- Experience with VMware Workspace One Access
- ITIL process experience (Incident, Change, and Problem Management)
- Maintenance task planning and execution (change management)
- Infrastructure lifecycle management
Advantageous Skills:
- Citrix Netscaler and Storefront experience (higher than 12.x)
- Knowledge of Citrix on VMware Hypervisor Stack (VMware ESXi 6.x or higher)
- Familiarity with cloud technologies (Microsoft Azure, AWS)
- VDI technology operation and maintenance (Microsoft and VMware Horizon)
- Citrix XenServer (7.x or higher) expertise
- Hyperconverged systems experience
- Proficiency with automation and monitoring systems
- Optimization of functional areas (e.g., server deployments, user experience)
- Automated problem remediation
- VMware Published Applications stack
- Understanding of REST API technology
Qualifications and Experience:
- A university degree in computer science, engineering, or a related field (or comparable qualification)
- 5+ years of experience in operations with Citrix VDI and App stack
- Experience with Windows desktops, server support, and Windows Terminal Server
- Familiarity with software packaging, image creation, and hardware/software lifecycle management
- Knowledge of ITIL processes (Problem, Incident, Change management)
Role and Responsibilities:
You will be part of a global team responsible for developing and operating the Digital Workspace, including the Virtual Device (VDI) product. This product provides virtual desktops and apps to customers worldwide, with a focus on both cloud and on-premises delivery. You will contribute to ensuring the smooth operation of the VDI infrastructure, improving operational excellence, and collaborating with various teams and stakeholders.
Main Function:
- Oversee the operations and standardization of the VDI infrastructure, platform, and desktop components
- Verify, plan, and execute maintenance tasks with infrastructure teams
- Focus on improving operational stability through automation and troubleshooting
- Install, configure, and maintain virtual apps and desktop images
- Maintain RDSH servers (e.g., Windows Server, Windows Multisession)
- Configure and maintain Published Application presentation layers (e.g., XenApp & Citrix Workspace)
- Apply server and application hardening (e.g., Ivanti)
- Utilize application monitoring tools