Underwriter & Claims Manager

SUMMARY:
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POSITION INFO:

POSITION SUMMARY / JOB PURPOSE

To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.

MINIMUM REQUIREMENTS

Education

Grade 12 / Matric / Equivalent

Certificate/Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)

Certification/License

RE 5 (requirement to obtain within 2 years of DOFA)

Work Experience

3 - 5 years Underwriting and Claims Processing Financial Services related experience

KNOWLEDGE, SKILLS & ABILITIES

· Maintain and manage department systems and procedures

· Proficiency in MS Office (MS Word and MS Excel in particular)

· Excellent problem-solving skills

· Ability to manage multiple projects

· Innovative thinker

· Excellent verbal and written communication skills

· Experienced negotiation skills

· Eagerness to learn and grow with the department

· Comply with honesty, integrity and good standing requirements

· Detailed oriented and highly organized

JOB DUTIES

Underwriting

(Amendments & renewals)

· Provide suitable advice and intermediary services to clients

· Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements

· Review policy needs of existing clients, make suitable recommendations based on the needs identified

· Obtain and provide quotes to existing clients

· Send through amendments to insurers or where applicable do it directly on the online systems

· Provide suitable advice and intermediary services

· Keep clients informed at all times on the progress of their interaction with you and the company

Compliance & Reporting

· Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping

· Provide weekly and monthly reports to management

Market the “firm”

· Promote all the available services offered by the Company

Client relationship Management

· Engage with clients to identify their needs and source suitable insurance products

· Develop strong client relationships retain business

Claims

· Send through insurer claim forms to clients

· Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized

· Assist with supporting documentation

Teamwork & leadership

· Provide guidance to new business and claims assistants

· Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof

Key Performance Indicators

· Claims ratios on portfolio managed

· New Business

· Retention ratio

· Renewals

Underwriting

· Identify and develop profitable business opportunities

· Obtain and provide quotes to prospective clients

· Provide suitable advice and intermediary services to clients

· Keep clients informed at all times on the progress of their interaction with you and the company

· Ability to work with private individuals and top management of commercial/corporate companies