US Contact Centre Team Leader

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1625326878

Date posted:

Monday, November 11, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.

Key Responsibilities
- Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.
- Oversee team performance, providing training, coaching, and support to achieve KPIs.
- Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction.
- Collaborate with cross-functional teams to enhance processes and customer experience.
- Monitor team metrics, identify trends, and develop strategies to improve efficiency.

Requirements
- Minimum 5 years of contact center experience, with at least 2 years in a supervisory role.
- Knowledge of US culture and familiarity with US customer service expectations.
- Strong communication and leadership skills.
- Ability to work night shifts and adapt to a dynamic work environment.

Be part of a team dedicated to delivering exceptional service for our US clientele. Apply today!

Similar jobs you might be interested in:

US Contact Centre Team Leader
Location: Johannesburg
Salary:
10 days ago

Contact Centre Team Leader (International level - Travel)
Location: Johannesburg
Salary:
13 days ago

Call Centre Team Leader - Hospitality/Tourism
Location: Johannesburg
Salary:
13 days ago

Financial Accountant
Location: Johannesburg
Salary: 500000 Annually
We are pleased to present an exciting opportunity for an experienced Financial Accountant with a global leader in animal healthcare production.
15 days ago

Financial Accountant
Location: Johannesburg
Salary: 500000
A global leader in the production of animal health care has an exciting opportunity for an experienced Financial Accountant.
21 days ago

Accounts Payable Clerk
Location: Johannesburg
Salary: 300 000 Annually
Play a key role as an Accounts Payable Clerk in one of South Africa’s top FMCG companies, supporting efficient and precise financial processes that keep the company moving forward.
24 days ago

Receptionist
Location: Pretoria
Salary:
28 days ago

Executive Personal Assistant
Location: Pretoria
Salary:
28 days ago

Contact Center Manager
Location: Johannesburg
Salary: 30000
We are currently recruiting for a Call center manager which is a contract position with one of our clients.
80 days ago

Newly Qualified CA
Location: Johannesburg
Salary:
Newly Qualified Chartered Accountants (CA)Are you a recently qualified Chartered Accountant (CA) ready to take your finance career to the next level?I specialize in connecting top finance talent with exceptional opportunities, and I’m looking for ambitious CAs with:Strong leadership potentialA proactive mindsetOutstanding academic achievementsA solid and stable work recordI partner with Gaut...
Today