UC Engineer (NEC)

Recruiter:

Gijima Holdings

Job Ref:

JHB000404/KP

Date posted:

Monday, October 7, 2024

Location:

Portelizabeth, South Africa

SUMMARY:
Are you a skilled technical support specialist with a passion for telecom systems? Join our team as a UC Engineer (NEC), where you’ll be responsible for providing first and second line technical support and installation of NEC systems. You’ll play a crucial role in troubleshooting and ensuring repairs are carried out according to OEM and organizational standards.

POSITION INFO:

What We’re Looking For:

To be successful in this role, you’ll need:

Formal Education:

Grade 12 (NQF 4)
Tertiary qualification in Information Technology (NQF 6) or relevant years of experience and/or technical certification
Based in Port Elizabeth

Experience:

5 – 7 years of relevant experience in the telecoms industry
Experience with PABX and voice gateways (e.g., Audiocodes, SBC)

Technical/Legal Certification:

Appropriate NEC Certification (advantageous)
PABX certification essential
A+ and N+ certification

Key Responsibilities:

Maintain and manage various PBXes and network-related services for our customers.
Achieve high standards of customer satisfaction through timely and well-managed projects.
Respond to customer queries and complaints effectively.
Perform second and third level support for day-to-day operations.
Evaluate, implement, and train on new technologies to enhance PBX and network services.
Deploy and plan technology initiatives.
Implement patches and upgrades of PBXes and network features.
Ensure projects adhere to the Gijima process.
Take ownership of successful ongoing service delivery post-project completion.
Account for timely delivery of major projects.
Foster cooperative working across functional boundaries.
Design, implement, and troubleshoot large voice-related product and service solutions in consulting roles.
Proactively identify system problems before they impact client systems.
Ensure minimum system downtime and maintain high operational quality at all times.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and training.
A dynamic work environment with a focus on teamwork and collaboration.

If you’re ready to take your career to the next level and make a significant impact in the telecom industry, we want to hear from you!

UC Engineer (NEC)

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