UAV SERVICE & TECHNICAL SUPPORT SPECIALIST

SUMMARY:
Western Cape/ KwaZulu Natal/ Gauteng: Our client is looking for three UAV Service & Technical Support Specialists to join the team.
 
Only candidates with the relevant experience will be considered.

POSITION INFO:
MINIMUM REQUIREMENTS

• Bachelor’s degree in agriculture, mechatronics or related field, with a keen focus on drones, or equivalent experience.
• At least 3 years of experience in technical support or a related role in service and support.
• Must have completed your RPL(Remote Pilot License (VLOS)) license with proven flight experience.
• Experience in customer technical training, both in classroom and field settings, comfortable and confident presentation skills
• A strong passion for the commercial agricultural drone market.
• Proactive with the ability to prioritize tasks and achieve goals with minimal supervision. Excellent communication and interpersonal skills, able to interact effectively with a diverse range of stakeholders.
• Willingness to travel up to 50% of the time, both locally and internationally.
• Technical expertise combined with strong interpersonal relationship skills and a knack for sales.

• Execute and oversee the drone service and repair strategy in Gauteng, working closely with agricultural drone customers and contractors.
• Develop and maintain service and support documentation (warranty) for third-party authorized service providers, ensuring consistent, high-quality post-sale service.
• Manage and nurture technical relationships with business partners, ensure they have the training and the parts on hand for excellent service.
• As a licensed Remote Pilot (RPL), lead demonstration days, training sessions, and ongoing support in the region.
• Become a XAG Product expert and highlight the key benefits of the XAG drone range and provide technical assistance to close sales deals with potential customers.