SUMMARY:
We are seeking an experienced TRUCK SERVICE ADVISOR with expertise in the truck, commercial vehicle, or dealership sector for a permanent role in Ermelo. If you are customer-focused, detail-oriented, and thrive in a high-pressure environment, we invite you to join a dynamic team where your skills and experience will be valued.
POSITION INFO:
Title: Truck Service Advisor
Area: Ermelo
Industry: Automotive Dealership
Ref No.: TRG 2273
Salary: Market related TCTC available/negotiable
Start Date: As soon as possible
We are seeking an experienced TRUCK SERVICE ADVISOR with expertise in the truck, commercial vehicle, or dealership sector for a permanent role in Ermelo. If you are customer-focused, detail-oriented, and thrive in a high-pressure environment, we invite you to join a dynamic team where your skills and experience will be valued.
DUTIES & RESPONSIBILITIES:
- Serve as the first point of contact at reception, welcoming customers and handling vehicle bookings for repairs and services.
- Respond to inquiries about service outcomes and coordinate appointments, drop-offs, and pick-ups.
- Assist with parts sourcing, pricing, and preparing quotes for customer approval.
- Maintain consistent communication with customers regarding the progress of repairs.
- Build and nurture relationships with fleet customers to foster repeat business.
- Handle customer complaints with professionalism, ensuring satisfactory resolution.
- Manage customer records, ensuring accurate data entry into the dealership system.
- Perform additional tasks as assigned by the Managing Director or Workshop Manager.
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
- Minimum 3 years of experience as a Service Advisor in the automotive, truck, or commercial dealership environment.
- Grade 12/Matric qualification.
- Valid Driver’s License.
- Must reside in or be willing to relocate to Ermelo.
- Contactable references are essential.
- Strong administrative skills with proven experience in a workshop management system.
- Familiarity with corporate dealerships and handling volume brands.
- A history of consistently meeting or exceeding targets.
Skills and Attributes:
- Exceptional customer service and interpersonal abilities.
- Detail-oriented with excellent organizational and administrative skills.
- Proficient in Microsoft Office Suite and systems like Pastel, Kerridge, Pinnacle, or similar (advantageous).
- Ability to thrive in a high-pressure, fast-paced environment.
- Friendly and service-oriented with a professional demeanor.
Why Join Us?
- Competitive compensation package with negotiable benefits.
- Opportunity to grow within a reputable dealership network.
- Work in a supportive, customer-driven environment.
#TheRecruitmentGuy
#Ermelo
#Mpumalanga
#ServiceAdvisor
#Automotive
#Dealership
#Commercial
#Debtors
#Kerridge
#Pinacle
#Workshop
APPLICATION INSTRUCTIONS
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
- Interested applications are requested to submit their updated CV’s (in Word.doc format) via email to therecruitmentguy @ outlook .com using Ref # 2273
- Attach any relevant documentation that will support & enhance your application
- (All) Tertiary and Secondary qualifications
- (Any) Relevant Professional Memberships / Partnerships
- (Any) Trade, Training and/or In-House certificates etc
- (Any) Relevant operating and/or vehicle / hardware / equipment licenses,
- (All) Previous employment references and their contactable details.
- Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.
- Should you not heard from us within 3 weeks of your application, please consider your application to be unsuccessful.
The Recruitment Guy (Pty) Ltd South Africa
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