Travel Specialist - Groups & Group Series

Recruiter:

RMV Solution

Job Ref:

Van003

Date posted:

Monday, February 17, 2025

Location:

Johannesburg, South Africa

Salary:

TBA

SUMMARY:
Inbound Travel - Southern & Eastern Africa

POSITION INFO:

Job Description

Responsible for planning, pricing, and arranging travel experiences to southern Africa for travelers through international agents.

Responsibilities

Evaluate client requirements including interests, needs, and budget constraints
Provide timely quotes for all requested services
Make reservations for requested services
Acknowledge receipt of requests from agents
Respond to requests and send written confirmations
Organize client files according to company standards
Input reservations into Tourplan system
Confirm services with suppliers
Maintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation terms
Coordinate Meet and Greets when necessary
Manage documentation for all reservations:
- Plan itineraries and layout
- Prepare travel packs for clients
- Issue vouchers and rooming lists
- Maintain filing system
Ensure timely invoicing of clients for all services and provide invoices promptly
Handle payments and address account inquiries
Arrange tour guide services as needed
Secure competitive rates with preferred suppliers

Requirements

Qualifications and Experience

High school diploma or equivalent
Preferably a qualification in Travel & Tourism
Minimum of 5 years of experience working with groups and group series in the tourism sector

Competencies

Proficiency in analyzing detailed group costs and itineraries
Familiarity with Tourplan software is advantageous
Ability to negotiate availability and rates with suppliers
Strong knowledge of South African and regional geography
Excellent product and logistical understanding

Salary

Competitive salary based on relevant experience.

Benefits

ABOUT OUR CLIENT

Our client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.

Key areas of international expertise encompass:

Destination retail
Global sports event management
Duty-free retail on the ground
Duty-free retail in the air
Destination management
Hotel management
Lodge management
Airport craft and curios retail
Activity management
Online corporate travel management

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