Travel Contact Centre Agents

Recruiter:

Staff Connection

Job Ref:

JHB004522/Aida

Date posted:

Tuesday, February 11, 2025

Location:

Johannesburg, South Africa

Salary:

R13 500.00 CTC

SUMMARY:

Travel Contact Centre Agents

PermanentJHB - Northern Suburbs

POSITION INFO:

Duties and Responsibilities:

Providing exceptional client service to clients in the travel industry.
Handling inquiries via phone, email, and chat.
Assisting clients with bookings, changes, and cancellations.
Resolving client complaints and issues in a professional manner.
Upselling to clients
Updating client records accurately in the system.

Requirements:

Diploma in Travel & Tourism
SA local citizens
Computer literacy
Must have previous work experience within a travel company
Travel industry software programs
Previous experience in a travel contact centre environment
Excellent communication skills and phone etiquette.
Ability to multitask and work in a fast-paced environment.
Attention to detail and problem-solving skills.
Passion for travel and assisting clients.
Must be flexible with working on alternative Saturdays and public holidays

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