Training Facilitator

SUMMARY:
Training Facilitator

POSITION INFO:

• Must have 5 years experience as a Facilitator and Assessor
• Induction training
• Training material formulation
• Coaching and on the job training
• Focussed on soft skills training, new products and services training as well as end user system navigation training.

Skills:

• Motivation and Engagement of Staff
• Negotiation
• Communications Skills
• Coaching
• Transacting and Dealing with Vendors/Service Providers
• Building working Relationships with different Stakeholders
• Work Force Management
• Training/Facilitating Learning
• Conducting Interviews for Recruitment
• Managing a Call Centre
• Computer Literacy: Word, Outlook, PowerPoint, Excel, CMS tool, IBS, Siebel, Crystal, Bancs, QlikView

Qualification

• Constituent Assessor for National Certificate:
• Generic Management and National Certificate:
• Contact Center and BPO Support certificate
• Conduct Outcomes-based Assessments NQF L5
• RE5/RE1
• SAQA and SETA certifications