Trainer and Business Delivery Lead

Recruiter:

Network Contracting

Job Ref:

NCM002105/TS

Date posted:

Friday, January 17, 2025

Location:

Johannesburg, South Africa

Salary:

500 Hourly

SUMMARY:
3 Month contract role and top tier Financial Services company to assist with the adoption of a new platform for their clients. Trainer with previous experience in new platform adoption and user engatement. Ability to Train, Support, Guide clients through new platform integrations.

Overview:
We are seeking a results-driven professional to lead the adoption of a new platform for clients. This role combines training, business delivery, and client-facing responsibilities to ensure successful platform integration, customer satisfaction, and measurable adoption outcomes

POSITION INFO:
3 Month contract role and top tier Financial Services company to assist with the adoption of a new platform for their clients. Trainer with previous experience in new platform adoption and user engatement. Ability to Train, Support, Guide clients through new platform integrations.

Overview:
We are seeking a results-driven professional to lead the adoption of a new platform for clients. This role combines training, business delivery, and client-facing responsibilities to ensure successful platform integration, customer satisfaction, and measurable adoption outcomes.

Key Outcomes:
1) Platform Adoption Success

Achieve full platform adoption within 3-6 months post-launch across the client base.
Ensure clients are fully engaged with platform features within 3-6 months, improving overall usage and client retention.

2) Client Satisfaction & Retention

Maintain high client satisfaction with platform onboarding and adoption.
Drive client retention by providing ongoing support and ensuring successful platform implementation.

3) Training Effectiveness

Deliver training that increases platform competency and confidence among clients.
Ensure clients demonstrate proficiency in using the platform through post-training assessments.

4)Problem Solving & Client Management

Resolve client adoption challenges within a short timeframe, ensuring smooth platform transitions.
Proactively identify and address adoption barriers to ensure client success.

5) Customer Experience

Achieve strong client feedback and satisfaction by delivering exceptional support and guidance through the adoption process.
Continuously improve user satisfaction through feedback loops and platform enhancements.

Skills & Qualifications:

Proven experience in driving platform adoption and user engagement.
Ability to train, support, and guide clients through new platform integrations.
Excellent communication skills, with a focus on simplifying technical details for non-technical users.
Strong problem-solving skills to overcome adoption challenges.

Contact me at the detail provided below.

Thank you,

Theresa Steenkamp
Key Account Manager - Network Contracting Solutions
tsteenkamp at networkcontracting c.o.z.a.

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