Toll Collections Systems (TCS) Maintenance Manager

SUMMARY:
Company: Scenivision
Location: Centurion
Reports to: Project Manager / Hardware Department Manager
Main Job Purpose:  The TCS Maintenance Manager will direct, coordinate and enhance activities related to the Toll Collection Systems (TCS) on the N3TC toll route.
 
The primary focus is on:

• Ensuring that preventative and corrective maintenance is done on all electronic components, toll collection equipment and traffic management peripherals within the toll plaza environment
• Activities are performed thoroughly and timeously to improve service delivery to the Client
• Development and implementation of procedures and strategies to ensure efficiency within the department/environment
• Ensure compliance to Service Level Agreement in place
• Align the route policies, processes and procedures with the company standards

POSITION INFO:
Employment Specification:
Education (minimum requirements to perform the job):

School: Grade 12
Post School: Electronic/Electrical Engineering Degree OR BTech Degree in Electronic/Electrical Engineering OR similar tertiary qualification
Job Related: Valid Unendorsed Code 08 Drivers License
Experience: At least 10 years related experience of which 5 should be in managerial
Other: Experience in Electronic Toll Collection Systems and IT environment

Required Competencies to meet the Job Outcomes:

• Fluent in English - Excellent communication skills on all levels (written & oral)
• Competent financial management skills
• Excellent human resources management skills
• Strong leadership and decision-making skills
• Excellent client relations skills
• Highly motivated individual with strong self-management skills
• Exceptional interpersonal skills
• Strong assertiveness
• Enables and drives a learning culture
• Excellent time management skills
• Good conflict management skills
• Solution driven
• Stress tolerance and adaptability
• Pro-active
• Technical Skills:
  • Expert knowledge of electronics and wiring
  • Expert knowledge of electrical reticulation
  • Excellent fault finding and troubleshooting skills
  • Good electronic installation skills
• Knowledge of the toll collection process & toll road environment will be advantages
• Excellent Planning and organising skills
• Advanced computer literacy skills

• Drive a motor vehicle according to standards on public roads
• Extensive travelling
• An ad hoc amount of overtime and standby duties to be performed
• Work in all types of weather
• The work environment characteristics are those encountered within a typical toll road operation, largely site work with the office bound duty of admin and attendance of meetings

• Coordinate with operational/technical departments to provide guidance on performance and execution of duties within the TCS environment
• Ensure all health, safety and security policies and procedures are followed at all times
• Ensure that the Company complies with all contractual obligations
• Coordinate with software team and monitor equipment functioning to meet specifications

• Develop maintenance plans, procedures and policies
• Implement and manage maintenance plans
• Interpret and implement quality assurance standards
• Plan and schedule maintenance activities and resources to ensure activities are completed with expected quality and within expected timeframes
• Provide product/system training on a regular basis
• Conduct inspections of all TCS installations and systems at the toll plazas
• Keep record of all inspections in the prescribed manner and submit timeously to management
• Ensure TCS systems are adequately maintained as per procedures and client requirements
• Identify and manage maintenance risks
• Ensure maintenance activities adherence to health and safety procedures
• Liaison and resolving of system problems with third party suppliers/contractors
• Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost
• Management of preventative actions on systems to ensure system performance and consistency and facilitate reduction of system downtime
• Identify and promote efficiencies with the TCS environment

• Compile and submit contractual and ad hoc reports as required by Client and Management
• Manage, update processes and improve processes with regards to the management of Spares, Tools and Consumables
• Facilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholders
• Attend to all on site concerns and issues raised by technicians and client
• Oversee and manage ad hoc projects as and when required

• Establish and maintain networks and relationships with stakeholders (internal/external) in order to effectively deliver technical advice and meet expectations
• Analyse and resolve inter-departmental issues and respond to queries timeously
• Facilitate coordination and communication between support/maintenance functions
• Implement communication strategies to ensure effective communication of relevant information and the involvement of direct reports
• Establish and maintain Client and stakeholder interface and relations

• Develop and/or implement strategies to improve efficiency/service delivery and ensure maximum output in meeting Service Level Agreements
• Continue to add to
• Apply strategic planning for maintenance activities and identify areas for generating additional revenue
• Identify and perform R&D activities to find ways to increase performance and functionality and new products that could meet the company’s overall business development strategy and the clients’ requirements

• Compile and manage maintenance budgets
• Analyse, manage and control maintenance costs

• Manage resource allocation
• Monitor and evaluate staff performance, review their daily, weekly and monthly duties on site
• Conduct performance development reviews and recommend potential candidates for possible future training and promotions
• Apply disciplinary measures where necessary
• Manage quality and quantity of employee productivity
• Ensure adherence to company policies and procedures
• Guide and support less experienced staff
• Manage and control leave and standby duties for staff