Tier 2 Onsite Support Technician

SUMMARY:

Calling all tech troubleshooters! We need a Tier 2 Onsite Support Technician superstar to help us keep our software running like a dream. As an Onsite Support Technician you wil...

POSITION INFO:

Calling all tech troubleshooters! We need a Tier 2 Onsite Support Technician superstar to help us keep our software running like a dream. As an Onsite Support Technician you will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time.  

 

 

What you’ll do:

• Resolve Incidents by means of task completion and resolution within defined SLA
• Fulfilment Service Requests by means of task completion within SLA
• Identifying recurring issues and feed into Problem Management
• End to End communication with business users on any outstanding issues
• Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.
• Document troubleshooting on incidents before escalating.
• Ensure that Techsource email and communications policies are adhered to.
• Assist with ICT system software and hardware installations and upgrades.
• Assist with ICT related projects and project co-ordination
• Proactively monitor Hardware and respond to related alerts.
• Proactively monitor Infrastructure and respond to related alerts.

Your expertise:

• Desktop Support (minimum 1+ years  experience)
• Working within a Domain supporting Windows based thin and fat clients.   
• Microsoft Office Competence  (including Word, PowerPoint, Excel Outlook
• Microsoft Office Competence (including Projects Visio)  
• Microsoft Active Directory   

Qualifications required:

• Matric Maths / a Full N3 Qualification including Maths
• Certificate or Diploma in IT
• Microsoft Certified Systems Engineer Certification or Microsoft Certified
  Professional Certification
• Advantageous:
  • ITIL Foundation, Cisco CCNA

Other information applicable to the opportunity:

• Permanent Position
• Location: KwaZulu-Natal (Onsite)
• Standby: Yes
• Travel: Must have own vehicle