Telesales consultant - FMCG

SUMMARY:
The role of Telesales is to generate sales for the company through closing sales deals over the phone and maintaining good customer relationships.

POSITION INFO:
Qualification and Requirements:

• Matric (Grade 12)
• Telesales skills
• Excellent communication skills, written and verbal
• Computer skills
• Excellent customer service skills
• Time management skills
• Good and interpersonal skills
• Work well under pressure
• Be able to work well in a team

Responsibilities:
Areas of Responsibility (Your duties will include but are not limited to)
Sales
- Contact potential and existing customers to inform them about a product or service, using
scripts
- Answer questions about products and the company
- Ask questions to understand customer requirements and to close sales
- Direct prospects to the field sales team when necessary
- Place and process orders in an accurate manner
- Ensure that correct quantities of stock are available
- Ensure that you are well-trained in the use of IQ program to assist the clients
- Have suitable/extensive knowledge on all stock items
- Keep abreast of new products, market conditions, advertising and promotional trends through discussions with the Manager


Administration
- Enter and update customer information in the database
- Keep records of calls and sales and note useful information
Customer Service
- Handle customer grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Always try to increase the orders with clients regarding unknown products.

 

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