Telesales Agent

SUMMARY:
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POSITION INFO:

Our client, a leader in the Hospitality/Food industry is seeking a Telesales Agent to join their team based in Durban.

MINIMUM REQUIREMENTS

• Grade 12 
• Computer literate with strong Excel skills 
• At least 2 years of selling experience in an similar environment 

MAIN JOB FUNCTIONS 

• Handling incoming calls from customers on catering equipment inquiries and quotations.
• Generate and send quotations to customers.
• Follow up on quotes and process catering equipment orders.
• Grow the basket with current customers by introducing new products.
• Contribute towards achieving sales targets set out for the team.
• Participate in promotions to generate revenue for the business.
• Liaise with buying on out-of-stock items, follow up and send out communications to customers

PERSONAL ATTRIBUTES

• Excellent communication skills and fluent in English, Zulu and/or Afrikaans
• Very good communication skills & telephone etiquette.
• Computer literacy.
• Sound knowledge of catering would be advantageous.
• Capacity to manage and maintain client relationships.
• High energy levels.
• Ability to work independently and be part of a team.
• Ability to work in a highly pressured environment.
• Good listener.
• Meticulous attention to detail.
• Strong administrative skills.
• Sense of urgency.