Technical Support Specialist

SUMMARY:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We’re looking for a tech-savvy and customer-driven Technical Support Specialist to be the go-to expert for resolving technical issues and delivering an exceptional user experience. In this role, you’ll troubleshoot hardware, software, and netw...

POSITION INFO:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We’re looking for a tech-savvy and customer-driven Technical Support Specialist to be the go-to expert for resolving technical issues and delivering an exceptional user experience. In this role, you’ll troubleshoot hardware, software, and network problems, guide users through solutions, and ensure every interaction ends with a satisfied customer. Your ability to simplify the complex, stay calm under pressure, and provide top-tier support makes you a vital part of our IT success.

 

What you’ll do:

• Excellent customer interaction.
• To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
• Working well with another colleague/team player/ willing to assist
• Ensure that all correspondence is adhered to, executed, or noted in the correct manner
• Following instructions, including customer Working Instructions (WI) or management instructions.
• Perform day-to-day tasks to ensure reliability, availability, and serviceability with minimal interruption to the client. Go-getter

Your expertise:

• English - Can converse and has the necessary email skills.
• Excellent Customer Interaction and communication.
• Solid understanding of the OSI or TCP/IP model.
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree.
• Troubleshooting skills.
• Wireless radio network, maintenance, new links (multiple brands).
• Data centre infrastructure design and build.
• UPS batteries and power knowledge.
• Working at heights.
• Fibre splicing and testing experience Min. 4 Years.

Qualifications required:

• National Senior Certificate/ Matric/ N3/ Grade 12
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred:
  • Fibre Certificate
  • Working on heights certificate
  • Medical certificate

Other information applicable to the opportunity:

• Permanent Position
• Location: Midrand
• Work environment:  Work from Office – 5 Days Office
• Physical Demands: Sitting, Walking, Bending, Stretching, Climbing.
• Travel: Successful candidates must have either a personal vehicle and a valid driver's license for travel to and from work or access to a reliable transportation system that guarantees timely arrival.
  

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.