Technical Support Specialist

Recruiter:

EQ Plus

Job Ref:

GTG007862/CVE

Date posted:

Tuesday, January 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client based in Pretoria is urgently looking for an Applications Technical Support resource to join their team.

24 months renewable contract

POSITION INFO:
Education and experience:

3 Year ICT Degree
Minimum 5 years’ experience in Applications and Functional and Business Analysis within the implementation and/or support environments of application.
Enterprise Integrated Governance, Risk, Compliance and Audit (IGRCA) Solution will be a huge advantage.

Key responsibilities:

Provide application functional support to the company applications for users
Drive business analysis initiatives for applications enhancements
Expand the scope and feasibility of solutions and develop the supporting business cases
Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
Identify and register risks within their application functional streams
Configure the application as per approved business requirements and align with best practice
Provide incident resolution activities
Manage stakeholder relationships to ensure the delivery of high-quality service
Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.

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