Technical Support - ICRA Diligent Application

SUMMARY:
Are you a skilled Technical Support Specialist with a passion for enabling business success through seamless application functionality?

Datacentrix Managed Talent Solutions' client, a prominent national bank, is seeking a dedicated professional to support their cutting-edge Enterprise Integrated Governance, Risk, Compliance, and Audit (IGRCA) Solution.   You will play a pivotal role in providing technical support for the ICRA Diligent Application, ensuring optimal performance post-project go-live.

This is a 24-month contract.

POSITION INFO:
Requirements

• A relevant 3-year degree
• Minimum of 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of application.
• Exposure to Diligent

• Provide application functional support to our client's applications for users.
• Drive business analysis initiatives for applications enhancements.
• Expand the scope and feasibility of solutions and develop the supporting business cases.
• Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
• Identify and register risks within their application functional streams.
• Configure the application as per approved business requirements and align with best practice.
• Provide incident resolution activities.
• Manage stakeholder relationships to ensure the delivery of high-quality service.
• Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.
• Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.
• Develop systems training material and training plans, and present training courses in support of new application functions.