Technical Product Support Specialist

SUMMARY:
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POSITION INFO:

Well-established Manufacturing Company requires a Technical Product Specialist with a minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.

Brief Role Description

The employees are independently responsible for the repair support of the sales partners in the respective market, as well as active field observation of the product quality of the vehicles on the market.

In the case of market focal points, associated committees must be informed and the process of troubleshooting initiated.

Creation of market-specific management information, especially when new products are launched.

Control of repair solutions and communication in the market.

Qualification requirements

• National Diploma / Degree in Electrical / Mechanical / Electronics Engineering

or Motor Mechanic / Auto Electrician Trade Certificate

• Diagnostic Technician with High voltage technician HVT /HVE Certification

Essentials

• Ability to handle automotive product support issues.
• Excellent computer skills (MS Office).
• Problem-solving, task prioritization and multitasking skills.
• Ability to work effectively under pressure and meet strict deadlines

Added advantage

• Ability to read and interpret German technical drawings and documents.
• High voltage technician HVT /HVE Certification

Possible Tasks within this Role

• Providing prompt and qualified repair support (repair advice) to Commercial dealership network in South Africa and in SSA markets
• Repairing, diagnosing and analysis, of vehicles that have been returned
• Diagnosing, and repairing vehicles onsite at a dealer
• Providing technical support via remote diagnosis to the dealer.
• HV Electric vehicles support, analyzing & diagnosing, of electric vehicles.
• Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
• Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
• Collaborating with Quality Divisions within the Group to update and inform Dealer organization about the progress in formulating actions to resolve technical issues reported.
• Supporting the Customer interaction Centre for all technical queries related to vehicles in the market.
• Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.

Note:

Please ensure that you upload a certified copy of your qualifications and ID to be considered for his position