Technical Lifecycle Management Engineer TLM ADV 1281

SUMMARY:
Are you a skilled IT professional with a broad understanding of Technical Lifecycle Management (TLM)? We are seeking a Technical Lifecycle Management Engineer to join our team. This role requires deep knowledge and practical experience in IT Infrastructure, including Data Centres, Networks, Servers, Storage, Middleware, and Cloud Technologies (AWS, Azure). You will play a crucial role in consulting, planning, and supporting TLM activities, ensuring the stability and efficiency of our IT operations.

POSITION INFO:
Essential Skills Requirements:

• Broad understanding of Technical Lifecycle Management (TLM) in IT.
• Prior experience as an Infrastructure Architect/Solution Architect.
• In-depth knowledge and practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud Technologies).
• Practical experience in TLM and IT Operations.
• Ability to conceptualize complex information and delve into details when required.
• Knowledge and experience with ITIL standards relevant to IT Operations.
• Experience with classical IT Infrastructure Operations, DevOps, and Agile software development.
• Additional responsibilities as assigned in the Agile Working Model (AWM) Charter.

• Fluent in English, including business reading and writing.
• German speaking (advantageous but not required).
• IT experience (advantageous but not required).
• Advanced skills in preparing and delivering presentations to all organizational levels.
• Communication methodology skills in large organizations/initiatives.
• IT Infrastructure Operations, IT Process Steering, IT Process Governance.
• Data Analysis (Excel, Power-BI).
• Understanding of ServiceNow (SNOW).
• Ability to collaborate with stakeholders and customers at different organizational levels.
• Ability to work both independently and as part of a team, delivering high-quality results on time.
• Self-motivated and open to proactive investigations and learning in a dynamic environment.
• Strong work ethics.
• Willingness to travel extensively, for up to 2 weeks at a time (international).
• Excellent interpersonal and organizational skills with effective communication abilities.

• 5 to 6 years of IT experience.
• Higher qualification in computer sciences/information systems or equivalent.
• Fluent in English, including business reading, writing, and presentation delivery.
• IT Operational Experience as per ITIL.
• Project management experience.
• Agile Methodology knowledge and experience.

• Consult on IT architecture processes focusing on Technical Lifecycle Management (TLM).
• Support planning, conducting, and aftercare related to TLM activities.
• Document infrastructure components and master solutions according to TLM and architecture guidelines, ensuring quality assurance.
• Monitor and report TLM activities within the Group.
• Interface with IT Service Management experts.
• Improve the quality of architecture documentation with a focus on TLM.
• Develop technical recommendations related to TLM.
• Update and maintain TLM Confluence pages, process templates, and service offerings in ServiceNow.
• Maintain and optimize IT processes in IT Service Management (ITIL) with a focus on TLM.
• Review and report the status of mandatory artifacts and activities.
• Maintain customer base data.
• Engage in TLM Crisis and Emergency Management as needed.
• Support Dev/Ops Teams (Infrastructure and Applications) in TLM activities.
• Participate in all Agile ceremonies and adhere to ZA IT HUB rules, policies, and regulations.

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