Technical Consultant

Recruiter:

Edge Executives

Job Ref:

JHB004104/Edge

Date posted:

Wednesday, October 9, 2024

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
Our client who is a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management and Contract Management solutions in South Africa and globally, is in search of a young and dynamic Technical Consultant to join their team.

POSITION INFO:
REQUIREMENTS

Relevant 2+ years within ITSM or CSM industry experience and/or tertiary qualification in information technology or computer science
Working knowledge of Ivanti is advantageous
Knowledge of processes and technology according to ITIL methodologies
ITIL and KCS methodology
IIS, SQL, MySQL, HTML, Python/Web Services experience is advantageous
Integration and scripting skills
Proficiency in other foreign languages would be advantageous

DUTIES INCLUDE:

Co-deliver design thinking workshops with customers and account teams
Communicate concepts effectively to technical and non-technical audiences
Transform future state designs into prototypes, refining through customer validation
Develop prototypes with a focus on reusability
Synthesize and publish engagement solution stories and artifacts
Hands-on experience in responsive web development
Continually self-educate on ITSM and CLM capabilities
Scope, document, and design solutions based on customer needs
Provide high-level technical support to customers
Implement low/no code solutions for ITSM & CSM
Develop reports & dashboard widgets as needed
Determine optimal technology solutions for customer needs
Improve operational efficiency through workflow optimization
Stay updated with latest releases and integrations
Impart best practice knowledge of processes and technology
Construct or modernize business processes and platforms

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