Technical & Functional Specialist (Contract)

SUMMARY:
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POSITION INFO:

We are seeking someone to come on board and fill our Technical and Functional Specialist position. See details below:

Purpose:

To support the Human Resources and Business Development Departments in empowering and equipping employees with the necessary functional and technical knowledge and competencies required for their roles

Identifying and fulfilling required training needs, designing training material and managing the implementation of training initiatives

Skills & Knowledge required:

• Relevant degree
• Understanding of training design, development and delivery
• Advanced Excel
• Facilitation Skills
• Communication skills
• Ability to understand, use and learn modern technology and omnichannel learning
• Strong interpersonal skills with the ability to work effectively in a diverse environment
• Cross-functional awareness / organisational understanding
• Customer service orientation
• Conceptual thinking
• Ability to decide on a comprehensive sound course of action and commit to a definite course of action
• Team leadership in respect of utilising expertise of manager / supporting staff members
• SAPS experience
• SharePoint skills

Responsibilities:

• Designing, developing, and preparing quality training materials customized to departmental and role specific needs
• Ongoing refinement and improvement of available training materials and resources to reflect changes in policies, procedures, and industry best practices
• Design programme and content development, and improvement of resources in collaboration with subject matter experts
• Ensuring that training is delivered by means of appropriate training methods which ensure that learners acquire knowledge and skills as required for their roles incorporating omnichannel learning experiences.
• Ensuring that appropriate assessment methods and techniques are used to aid learners' development and achievement of competences as required by their roles
• Creating and conducting various forms of assessments to test knowledge transfer
• Ensuring all training is delivered and completed successfully with a measure of success attached
• Monitoring the effectiveness of the training and building improvement plans where needed
• Undertaking all relevant training administration activities including maintenance of accurate records of training activities, including attendance, assessments, and evaluation
• Identifying potential areas for standardization of processes and policies
• Creating and maintaining role specific technical and functional skill matrix as required
• Conducting workshops with Trainers to improve their knowledge and skills
• Maintaining strong working relationships within the department and with other departments
• Staying up-to-date with industry trends, best practices, and new technologies to continuously improve training programs