Team Leader (Administration)

SUMMARY:
We are in search for a Team Leader (Administration), to manage a portfolio of Funds / clients and ensure all work is done according to SLA and within AF Processes and according to best practice and to ensure client needs are met. We have a permanent role in Rustenburg.

POSITION INFO:
Key Performance Area
- Manage E&O's
- Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities
- Achieve average of 8 on NPS across Funds
- Reduction in escalations from clients by monitoring and driving SLA in team
- Increase in the number of tasks processed that require no manual intervention from AF resources
- Data cleanup themes on member & fund level identified and plans in place to correct.
- Ensuring operational excellence of all processes by maintaining and managing oversight of the team People Perspective

Qualifications
- Diploma - Financial Planning / Retirement Funds or equivalent

Experience Required
- Admin Management (Manager / Team Leader level) 3 – 5 years managing people and 7 years industry experience

Please call us on 0100300127

NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.