Team Lead: ITSM Operations

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Team Lead: ITSM Oper..

Date posted:

Wednesday, July 31, 2024

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Team Lead: ITSM Operations

POSITION INFO:

To lead the business/customer facing IT service management operations team by providing IT products and services to the client’s end users across the organisation, enabled by effective technology, data, processes and practices to deliver excellent services to business customers.

Experience

8 years experience managing IT support, services, and key processes including incident, change, service request and major-incident management,
Experience with vendor management, including demonstrated success in conducting RFP''s and vendor service transitions.
Experience leading technology change and deployment.
Awareness of workplace analytics tools

The following experience will be an advantage:

Knowledge and experience of IT functions & domains (architecture, cybersecurity, application management, infrastructure)
Proven financial management skills with operational budget tasks
Experience in strategic technology planning and policy development

Qualification

NQF Level 7 (Degree in IT or related field)
ITIL Best Practice Certification

The following qualifications will be an advantage:

IT or relevant postgrad qualification
Certifications in leadership and management

Certifications in IT Service Management or relevant IT disciplines

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