SUMMARY:
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POSITION INFO:
Job Title: Tasting Room Manager
Position Overview
Our client, a renowned wine estate celebrated for its exceptional wines and unique terroir, is seeking an enthusiastic and hospitality-driven Tasting Room Manager to join their company based in Hermanus. This role is pivotal in delivering 5-star guest experiences and ensuring the tasting room operates efficiently and successfully. If you have a passion for wine, hospitality, and creating memorable guest experiences, this is an excellent opportunity to make your mark.
Key Responsibilities
- Establish and maintain a welcoming and smooth-running tasting room that provides guests with unforgettable experiences.
- Ensure the highest quality of service to maintain 5-star guest satisfaction.
- Oversee all tasting room operations and ensure their efficiency.
- Develop innovative ideas to drive the growth and success of the tasting room.
- Process daily sales and manage shipping orders.
- Schedule and manage wine tastings and private bookings.
- Organise and execute events to promote the brand and its wines.
- Address guest experience issues courteously and professionally.
- Collaborate with the team and contribute to the overall success of the estate.
Requirements:
- A hands-on, proactive individual who thrives in a small team environment.
- Pragmatic, optimistic, and solution-oriented with the ability to tackle challenges effectively.
- Energetic, well-spoken, and passionate about delivering exceptional guest experiences.
- Prior experience in a similar role is essential.
- Secondary education is required; additional qualifications in hospitality or related fields are a plus.
- Fluent in English; additional languages are an advantage.
- Understanding that adaptability is key in the hospitality industry.
Location: Hermanus.
Employment Type: Full-Time, office based.
Salary: R20 000-R25 000 CTC per month.
Please apply online and if you have not been contacted by ARVO recruiters within 4 weeks of applying, please consider your application unsuccessful.
