TJ 419849 - SERVICE DELIVERY MANAGER (REMOTE)

SUMMARY:
SERVICE DELIVERY MANAGER (REMOTE)

POSITION INFO:

Employer Description

Crop Insurance

Job Description

• MUST SPEAK AFRIKAANS
• To design, implement, manage and continuously improve IT Service Support and Service
  Delivery processes to meet business needs.
• Responsible for successful delivery of a high-quality IT Service Desk and IT Operations to internal users.
• To lead onworking with 3rd parties to develop, deliver and transition change into operational support
• Accountable for high quality service support functions including IT Service Desk, Desktop and Mobile Support for remote users
• Ownership of Incident, Request, Change and Escalation processes, ensuring timely response, accurate reporting and establishing service improvement activities when required
• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed
• Ensure a strong understanding of technology projects is developed
• Responsible for internal and third-party service reviews, covering performance, service improvements, quality and processes
• Responsible for leading the desktop management function to continually improve the desktop computing environment
• Manage the desktop computing environment to ensure that notebook, desktop and mobile devices are built and maintained to high standards of performance and security
• Work with the Infrastructure team to evolve standards for hardware, software and security
• Act as the champion for IT, working across the business to provide effective communication on IT matters.

Qualifications

• Degree or National Diploma in IT

Skills

• 5+ years in an equivalent role,
• Excellent knowledge of all current and emerging Service Management methodologies
• Demonstrable and extensive experience of leading the Service Delivery function within a multi-site SME
• Experience of managing third parties and third party delivered services to strict Service Level Agreements
• Experience in implementing and reporting on internal SLAs
• Experience with supporting MS 365, AZURE and MS Sharepoint across a range of devices
• Demonstrable experience in service transition, introducing project deliverables

Benefits

Included in CTC

 

---