TJ 15145 - IT MANAGER (NOC) & CUSTOMER SERVICE

Recruiter:

Professional Career Services

Job Ref:

TJ 15145 - IT MANAGE..

Date posted:

Wednesday, April 2, 2025

Location:

Johannesburg, South Africa

Salary:

R700 000 – R850 000 negotiable

SUMMARY:
IT MANAGER (NOC) & CUSTOMER SERVICE

POSITION INFO:

The largest critical communications provider in South Africa

IT Support Management
Oversees budgeting, reporting, planning, and auditing
Monitors an organization’s servers, networks, and computer systems for irregularities and performance issues
Assesses system data and error logs, along with user reports, to determine areas for improvement or repair.
Directs the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives NOC Operations
Lead the NOC department to monitor and maintain network performance
Serve as the primary point of contact for major clients and stakeholders during technical incidents or service disruptions.
Supervise, mentor, and develop IT support and NOC team members, ensuring consistent performance and skill growth.
Process Improvement and Reporting
Provide hands-on IT support and ensure effective incident management for desktop and network-related issues.
Lead the NOC team in real-time monitoring, ensuring high availability and performance of systems and networks.
Deliver exceptional service to clients and customers
Drive operational excellence
Provide staff with direction and motivation ensuring
Set KPIs and provide regular performance feedback t
Keep up to date on all product, system, industry and legislative changes.
Knowledge of radio, telemetry, mobile, wireless, and Critical Communication products and solutions in South African and African markets
Knowledge of Multi-vendor / OEM network suppliers
Knowledge of Managed Service providers

Minimum of 5+ years of experience in IT support, with at least 2 years in a leadership role
Proven expertise in managing NOC operations, including monitoring tools, ticketing systems, and network troubleshooting.
Experience in customer service and client relationship management
Extensive knowledge and understanding of SLA and Incident management
Vendor and Service Management
Solid Knowledge and understanding of Critical Communication, radio, transmission, IP and IT systems

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