Systems Engineer Specialist

SUMMARY:
We are looking for a Systems Engineer Specialist to join our team in JHB.

POSITION INFO:

We are looking for a Systems Engineer Specialist to join our team in JHB.

Job Purpose

To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

• 10 years plus exposure to IT environment with minimum of 8 years Systems Engineering.

• Contribute to a culture of transformation by participating in the culture building initiatives, business strategy, and CSI.

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.

• Identify opportunities to improve or enhance processes, adding value.

• Ensure adherence to documented procedures by auditing service delivery functions. Ensure the correct and effective use of system hardware and software.

• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.

• Recommend solutions through the investigation of service problems.

• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.

• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.

• Approve and recommend actions to be taken and identify those which merit action.

• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed.

• Enable decision making and technical reviews.

• Ensure contingency during disaster recovery (DR).

• Provide sustainable solutions per incident by conducting root cause and trend analysis.

• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.

• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains.

• Meet the organisation's problem management needs through liaising with suitable vendors. Build sound professional relationships.

• Ensure accurate reporting to stakeholders.

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