Systems Engineer

SUMMARY:
The VDI Desktop Support Technician would need to have at least 3 years of experience. This Candidate will be involved in delivering and supporting a technical solution for VMware VDI technologies and requires someone who has expertise in setting up, configuring, deploying and support VDI throughout the enterprise. The VDI Specialist provides operational and end user support for the VDI environment and participates in the development and implementation of operational procedures and standards.

Client: Sanlam
Location: Bellville
Hybrid: 3 days onsite and 2 days work from home

POSITION INFO:
RESPONSIBILITIES:

• Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure – storage, networking, servers, load balancing, etc.; Anti-virus and Profile management.
• User experience monitoring, Single sign on, Performance troubleshooting, Endpoint management (thin clients, mobile devices, PCs, etc.).
• Application deployment and virtualization.
• Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.
• Identifies issues proactively using required tools.
• Works on automating system procedures and processes to evolve the technology in the organization.
• Works in ticketing system to solve escalated issues, clear understanding of IPC processes as per ITIL framework.
• Contributes to knowledge base for troubleshooting and maintaining the environment.
• Provides documentation, processes and technical training to service desk and administrator level team members.
• Contributes to on call escalation support 24x7 per team schedule.
• Performs scheduled night/weekend work as required due to environmental constraints.
• Providing operational support for Active Directory and related network support equipment to ensure changes and maintenance did not interrupt service to the customers.
• Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
• Develop and maintain O&S Standard Operating Procedures for VDI Environment.
• Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures, responds to End User requests for technical support and assistance.
• Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance.
• Assists in ensuring compliance with security policies and procedures.
• Participates in the development and implementation of VDI-related operational procedures and standards.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Participates in special projects as required.

• Grade 12
• Degree / diploma in Information Technology (BSc) or equivalent
• ITIL V3 certification
• A+ for server systems
• MCP/MCSA/MCSE Certification
• VMWare VCP
• CompTIA Security + (IAT Level II or greater)

• Solid work experience (at least 4 years) in an IT Technical Support environment
• Adaptable to changing circumstances and operational needs
• Understanding of Financial Services standards
• Experience working with basic networking to include foundations of Routers and Switches
• Experience with Financial Services IT security requirements
• Excellent interpersonal and relationship-building skills.
• Ability to adapt and learn new technologies.
• Virtual Application packaging and remediation desired: VMware.
• Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC).
• Virtual Desktop Administration preferably using VMware Horizon View.
• Windows Desktop Administration Skills.
• Deployment and Configuration Automation experience.
• Virtualization Infrastructure Experience desired: VMware vSphere.
• Enjoys a fast-paced environment.
• Able to work and interact with others in a structured/team environment.
• Accuracy and attention to detail.
• Independent problem solver with troubleshooting, decision making and analytical skills.
• Requires limited supervision, self-starter, strong time management skills.
• Flexibility and adaptability to handle competing work demands.
• Verbal and written communication skills.
• Demonstrated ability to communicate to nontechnical audience on technical issues.
• Ability to work flexible hours and be on-call.

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