Systems & IT Support Technician

Recruiter:

wePlace

Job Ref:

JHB000798/AS

Date posted:

Monday, February 17, 2025

Location:

Pretoria, South Africa

SUMMARY:

Our client, an award-winning MedTech is looking for a Systems & IT Support Technician to assist with maintaining and supporting their IT and CRM systems.

POSITION INFO:

Job Description: Systems & IT Support Technician

Job Purpose:
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.

Minimum education:

A+ or equivalent technical qualification
N+ or equivalent technical qualification
MCSE, or similar

Minimum applicable experience (years):

1 - 3 years

Required nature of experience:

Setup, configuration and troubleshooting of desktop/notebook hardware and software
Supporting standard end user applications
Supporting printers and print services
Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
Cloud Service Support
Ability to perform basic repairs on laptops, desktops and some peripherals

Skills and Knowledge (essential):

Microsoft Windows 7, 8, 10
Microsoft Office 2010 - 2016, 365
Mac OS
Remote Desktop Support
Networking diagnostics
Wired and Wireless Networking
Printer Troubleshooting
Gmail and GSuite support

Skills and Knowledge (desirable):

Salesforce administration
Data Analytics setup and interpretation

IT Administration 40%

Maintain records of software licenses and assets.
Assign software licenses and manage access.
Manage stock of equipment, consumables and other supplies.
Manage HH CCTV, ensuring on-time and accurate functioning and managing requests for footage.
Monitor compliance with IT processes and rules.
Assist with onboarding and offboarding employees.
Manage GSuite and email related support / setups.
Manage Slack subscriptions and access.
Report on system performance and use.
Manage and maintain the VOIP phones and system.
Manage Twilio instance and analytics.

Salesforce Administration 15%

Manage Salesforce licenses (including supplier liaison).
Assign and manage licenses internally.
Manage User setup and configuration.
Manage User permissions.
Manage Salesforce Admin setup and configuration.
Document Of Salesforce setup processes.
Troubleshoot system and help log and fix errors.
Offer on-site support to users.
Setup and maintenance of TV’s in with relevant, real-time analytics.

Desktop and Hardware Support 20%

Install, maintain, and configure required software.
Act on IT support tickets and requests from employees, escalating for approval as required.
Plan and undertake scheduled maintenance and keep maintenance records.
Assist with audio-visual requirements for meetings.
Repair equipment and replace parts.
Request quotes from suppliers.
Configure and maintain printers.
Keep PC’s updated: new passwords and software updates every month.
Enforce and monitor HIPAA and GDPR compliance on desktops.
Manage work files and change logs for traceability.

Network Administration 15%

Maintain internal networks.
Plan network requirements.
Manage internet connectivity and speed.
Manage internet access, routers, maintenance
Manage user access.
Maintain network hardware.
Manage accounts and supplier relationships.
Perform upgrades and maintenance on systems.

QMS 5%

Ensure that QMS guidelines are adhered to.
Ensure that all supporting documents are kept to date.
Ensure that all processes are kept relevant.
Ensure that all Cyber Security related processes are adhered to.

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / LinkedIn

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