Systems & IT Support Technician

Recruiter:

wePlace

Job Ref:

JHB000798/AS

Date posted:

Monday, February 17, 2025

Location:

Pretoria, South Africa

SUMMARY:

Our client, an award-winning MedTech is looking for a Systems & IT Support Technician to assist with maintaining and supporting their IT and CRM systems.

POSITION INFO:

Job Description: Systems & IT Support Technician

Job Purpose:
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.

Minimum education:

A+ or equivalent technical qualification
N+ or equivalent technical qualification
MCSE, or similar

Minimum applicable experience (years):

1 - 3 years

Required nature of experience:

Setup, configuration and troubleshooting of desktop/notebook hardware and software
Supporting standard end user applications
Supporting printers and print services
Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
Cloud Service Support
Ability to perform basic repairs on laptops, desktops and some peripherals

Skills and Knowledge (essential):

Microsoft Windows 7, 8, 10
Microsoft Office 2010 - 2016, 365
Mac OS
Remote Desktop Support
Networking diagnostics
Wired and Wireless Networking
Printer Troubleshooting
Gmail and GSuite support

Skills and Knowledge (desirable):

Salesforce administration
Data Analytics setup and interpretation

IT Administration 40%

Maintain records of software licenses and assets.
Assign software licenses and manage access.
Manage stock of equipment, consumables and other supplies.
Manage HH CCTV, ensuring on-time and accurate functioning and managing requests for footage.
Monitor compliance with IT processes and rules.
Assist with onboarding and offboarding employees.
Manage GSuite and email related support / setups.
Manage Slack subscriptions and access.
Report on system performance and use.
Manage and maintain the VOIP phones and system.
Manage Twilio instance and analytics.

Salesforce Administration 15%

Manage Salesforce licenses (including supplier liaison).
Assign and manage licenses internally.
Manage User setup and configuration.
Manage User permissions.
Manage Salesforce Admin setup and configuration.
Document Of Salesforce setup processes.
Troubleshoot system and help log and fix errors.
Offer on-site support to users.
Setup and maintenance of TV’s in with relevant, real-time analytics.

Desktop and Hardware Support 20%

Install, maintain, and configure required software.
Act on IT support tickets and requests from employees, escalating for approval as required.
Plan and undertake scheduled maintenance and keep maintenance records.
Assist with audio-visual requirements for meetings.
Repair equipment and replace parts.
Request quotes from suppliers.
Configure and maintain printers.
Keep PC’s updated: new passwords and software updates every month.
Enforce and monitor HIPAA and GDPR compliance on desktops.
Manage work files and change logs for traceability.

Network Administration 15%

Maintain internal networks.
Plan network requirements.
Manage internet connectivity and speed.
Manage internet access, routers, maintenance
Manage user access.
Maintain network hardware.
Manage accounts and supplier relationships.
Perform upgrades and maintenance on systems.

QMS 5%

Ensure that QMS guidelines are adhered to.
Ensure that all supporting documents are kept to date.
Ensure that all processes are kept relevant.
Ensure that all Cyber Security related processes are adhered to.

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / LinkedIn

Similar jobs you might be interested in:

IT Ops Manager
Location: Johannesburg
Salary: Annually
IT Operations Manager who will be responsible for assisting local and international offices
1 day ago

Systems & IT Support Technician
Location: Pretoria
Salary:
Our client, an award-winning MedTech is looking for a Systems & IT support Technician to assist with maintaining and supporting their IT and CRM systems.
5 days ago

IT Field Engineer/Customer Support Engineer (L2)
Location: Johannesburg
Salary: 35 000 Monthly
Role: IT Field Engineer/Customer support Engineer (L2)Location: Rivonia, SandtonA leading, successful MSP is looking for a L2 IT support Engineer to join their dynamic team. This is an exciting opportunity for growth and development.
16 days ago

X3 MCSE Certified First Line Support Engineer
Location: Midrand
Salary:
Datacentrix is looking for a certified First Line support Engineers with MCSE certification to be based at our Midrand offices. The First Line support Engineer will be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
24 days ago

IT Support Specialist
Location: Johannesburg
Salary:
25 days ago

IT Technicians (x2)
Location: Johannesburg
Salary:
A leading technology service provider, based in Johannesburg, is seeking two skilled and motivated IT Technicians to join their dynamic team. The ideal candidates will provide hands-on support for both internal and external customers, maintaining critical infrastructure and systems. If you are passionate about IT, customer service, and have a strong technical background, this is an excellent oppor...
12 days ago

Systems Administrator
Location: Johannesburg
Salary:
Role: Systems Administrator Sector: Information TechnologyJob Type: PermanentLocation: Gauteng , Northern SuburbsApplications: alosit@alos.co.za
38 days ago

Systems and IT Support Technician
Location: Pretoria
Salary: 16000 Monthly
Are you passionate about IT and eager to ensure smooth and optimal functioning of IT and CRM systems? We're looking for a dedicated Systems and IT support Technician to provide top-notch maintenance, performance analytics, and both internal and occasional client-facing support.
5 days ago

Citrix Engineer
Location: Johannesburg
Salary:
MTS's external client in the Logistics sector is looking for a Citrix Engineer in the Kempton area. This is an onsite role and candidates should have experience in implementation of Citrix VDA, Cloud Connector, Store Front, NetScaler and will also be involved in the Design, deployment, configuration, and maintenance of Citrix XenApp, Xen desktop, and related technologies. Citrix and ITIL certifica...
9 days ago

Database Engineer
Location: Johannesburg
Salary:
Our external client in the Logistics sector is seeking a Database Engineer to join their team in the East of Johannesburg. Must have 8 years experience in designing, supporting and maintaining 2019/2022, IIS, Microsoft Systems and Databases systems in Microsoft SQL Server 2016/WSUS, Remote desktop Services and PowerShell. Must also have experience in managing operations in environments with cluste...
9 days ago