Support Supervisor

Recruiter:

Rad Resources

Job Ref:

PTA000292/CVD

Date posted:

Friday, January 31, 2025

Location:

Pretoria, South Africa

Salary:

15000 Monthly

SUMMARY:
We are seeking a dynamic Support Supervisor with over 5 years of experience in call center operations, B2B sales support and team management. The ideal candidate will have a proven track record in supporting a call center team, managing teams, and achieving revenue targets. This role requires flexibility to work USA hours and is based in Pretoria.

Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00)

Working shifts, four shifts a week
Monday to Sunday

These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

POSITION INFO:
Minimum education (essential):
Matric

Minimum education (desirable):
Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision

Required nature of experience:

Team management / supervision
Enforcing OP’s and Company Policies
B2C / DTC sales
Customer relations
Telephonic sales
E-commerce platforms
Technical support
Sales and reporting
Working within a digital environment
Working across different time zones with different countries

Skills and Knowledge (essential):

CRM system experience (i.e. Salesforce)
E-commerce platforms (Big commerce, Shopify)
Excellent English skills with neutral tonality
Conversion rates and sales funnels
Conflict management
Monitoring and measuring of performance metrics
Google Suite
Performance and probation management
Relevant Labor legislation

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