Support Specialist for Freight Forwarding Software (preferably with prior multimodal operations experience)

Recruiter:

Tiger Recruitment

Job Ref:

JHB002111/SG

Date posted:

Tuesday, March 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Support Specialist for Freight Forwarding Software (preferably with prior multimodal operations experience)

POSITION INFO:
My client is seeking a Support Specialist to join their team, lending first line support and guidance to their clients (freight forwarding and Customs clearing agents)
The ideal candidates need to have proven prior multimodal (air & sea) Clearing & Forwarding Controller experience, with a strong aptitude for systems, processes, and investigating detailed scenarios

Capabilities & Competencies:
Knowledge and understanding of the Clearing & Forwarding industry, including all facets of typical import and export process flows
Knowledge of pricing principles and methodology, including INCO Terms
Understands and applies commercial and financial principles, specifically as it pertains to shipment profit & loss
Proven track record of end-to-end process execution
Must have experience in both Imports and Exports, handling shipments from A – Z, including estimates, invoicing, cost accruals and disbursement management
Above average verbal and written communication skills, with a strong preference for bilingual (English & Afrikaans) proficiency
Dedicated to client support, service excellence, and continuous learning
Demonstrating responsibility, task ownership and a service-oriented approach

Required qualifications:

Senior Certificate (NQF 4)
3-5 Years work-related skills and experience in the Clearing & Forwarding and/ or supply chain industry
3-5 Years minimum experience in a Clearing & Forwarding operational role
Experience in dealing with shipping lines, co-loaders and transporters will be beneficial.
Intermediate to advance experience and knowledge of TMS systems such as ShipShape or CargoWise

Additional information:

Code B driver's license and own reliable transport.
Willing to work overtime and be available after business hours on pre-determined schedules

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