Support Engineer CPT

SUMMARY:
Managed Talent Solutions, a division of Datacentrix, is looking for an IT Support Engineer for a contract opportunity for one of their clients based in Cape Town. The successful candidate will be responsible for delivering high-quality technical services, ensuring seamless operations, and assisting users with IT support needs. Key duties include maintaining and troubleshooting hardware and software systems, implementing new ICT solutions according to established processes, and managing existing ICT systems to support efficient functionality. The candidate must have their own car and a valid driver’s license.

POSITION INFO:
Qualifications and Skills Required:

• Matric required
• CompTIA: A+ and N+ (Highly desired)
• ITIL Fundamentals (nice to have)
• At least 2 years of experience in commercial Information Technology
• Experience in PC Hardware configuration
• Experience in supporting LANs WANs, PC operating systems and desktop software
• Experience in a managed services environment
• Experience in supporting mobile devices (iOS, Android)

• Resolving technical faults that are both hardware and software related or providing correct diagnosis
• Responding to critical and major incidents as escalated.
• Providing temporary fixes and workarounds to unresolved Service Desk issues
• Remote to systems providing support services, according to procedures.
• Responding to requests for assistance by providing information to enable users to resolve their problems.
• Providing an effective interface between users and service providers supplying all necessary diagnostic information.
• Providing remote and onsite technical support to users.
• Answering technical queries and providing advice and education to users.
• Carries out agreed operational procedures, including network configuration, installation, and maintenance.
• Identifies operational problems and contributes to their resolution.
• Investigates and report problems in systems, processes, and services.
• Assists with the implementation of agreed preventative measures.
• Acts as the routine contact point, receiving and handling requests for support.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Contributes to creation of support documentation
• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Conducts tests and corrects malfunctions.
• Apply change control procedures