Support Engineer

SUMMARY:
Datacentrix East Londen is looking for a Support Engineer to provide cloud infrastructure, datacenter software and end user computing support. The Successful candidate must have the ability to identify and understand problems and find suitable solutions. Conscious of delivering solutions on time and clearly articulate problems and solutions with the technical team.

POSITION INFO:
Primary Role Accountabilities

• Assist with escalations from 2nd line support engineers-
• Provide 3rd line datacentre software support
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Technologies include (but not limited to)
• Cloud Services: Azure, AWS, Google cloud
• Virtualization: VMware vSphere, MS Hyper-V, Nutanix AHV
• Citrix Virtualisation
• Application Delivery Controllers: F5, Citrix, FortiADC
• Operating Systems: All Microsoft & Linux
• MS infrastructure: Active Director, Exchange, SQL, SCCM
• Backups: Veeam, Backup Exec
• Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
• Antivirus: McAfee, ESET, Symantec, Kaspersky
• Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
• Architect new solutions
• Compile project plans based on architecture and resource availability
• Implement projects in line with planning and architecture
• Document implementations and provide SOPs
• During project implementation, manage project resources

• Must have Matric or Grade 12
• Required qualification One of: MCSE, VCP, CCE
• Tertiary IT qualification
• At least 10 + years’ experience supporting datacenter software
• Good understanding of server environment