Strategic Operations Specialist

SUMMARY:
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POSITION INFO:

Our client is searching for a Strategic Operations Specialist for their BANK team. 

Role Responsibilities:

• Extensive knowledge of all operational processes within the Bank Collections team, including client-specific programs, bank-specific programs and internal processes on how they all link together.
• Extensive knowledge of how Debit Orders work and the different rules per collection method (DebiCheck and EFT Debit Orders)
• Identifying any issues or potential upgrades in the process and communicating the changes and fixes to needed developers.
• Designing new programs to enhance the process and minimizing manual intervention.
• Liaising with the clients on any specific business rules changes for potential increase in collection success.
• Writing User Requirements and Specifications on the changes and analyzing how any changes may impact or improve the current process.
• Mapping existing processes to identify optimization opportunities.
• Mapping new processes to ensure that the correct process is followed by the developers as expected by business operations.
• Managing the developers’ priorities.
• Assisting with End-to-End testing of changes.
• Assisting operational staff in data queries and checks to ensure the clients’ business rules are applied correctly before sending transactions to the bank.
• Processing Bank Response files.
• Extracting and compiling statistics and reports for internal stakeholders and clients.

Must haves:

• Strong in SQL. Non-negotiable
• Strong in processes
• Middle person between DEVS and Team. Someone who will be able to translate Operations requirements to technical people and vice versa
• Strong problem-solving skills.