Sports and Leisure Management

SUMMARY:
Sports & Leisure Manager

Our client based in the heart of George, Western Cape, is on a recruitment drive for a dynamic, passionate and driven Sports & Leisure Manager to join their team.

The ideal candidate must have the ability to work under pressure and stay calm in difficult situations. 

Duties and Responsibilities include but not limited to:

• Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation
• Participate in the planing and ensure successful preparation and rollout of exiting appropriate and balanced season / festive activities
• Ensure marketing and communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure center activities / offerings
• Research and implement latest trends relevant to the leisure offering on the resort - incorporate appropriate information into the leisure offering to ensure centre and golf academy are meeting and exceeding guest and member expectations
• Ensure that all facilities are maintained to set legal and industry standards
• Coordinate daily sports and leisure and kids club operations
• Maximize profitability and efficiencies of the sports and leisure department and making sure it tracks against the targets and budgets
• Recruit, train and devleop staff
• General staff management and performance management
• General administrative duties including stock takes and ordering stock for the department and pool & pool loungers.
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety of leisure offerings, 
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports
• Ensure special requests for childcare (special needs, babysitters, etc) are met.

POSITION INFO:
Qualifications:

• Matric or equivalent
• A sports / Club management diploma - hugely advantageous
• Valid Driver's Licence
• Minimum 3 year's working experience within a 5* hotel / resort / gym, sports / golf Club enfironment at a supervisor or manager level
• Understanding of children's activities golf, cycling, hiking, tennis and various other sporting codes on offer
• General knowledge of local authority and government regulations pertaining to employee and public health and safety
• Computer literate - MS Office Suite and experience on ERP systems

• Time management and ability to organise plan and prioritize work
• Interpersonal skills
• Leadership skills and relationship building
• Effective verbal and written communication skills and ability to communicate across all levels
• Resilience, reliability and ability to pay attention to detail
• problem solving
• Friendly and guest centric
• Physically fit
• Ability to work extended hours, including public holidays and weekends.