SUMMARY:
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POSITION INFO:
Key accountabilities and decision ownership:
- To be the first point of contact to the business for all ER process and policy queries and/or issues.
- To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
- Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
- To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
- To facilitate, investigate and appropriate close HR related Speak Up cases
- Build and maintain relationships/clarify expectations with key stakeholders.
- To be involved in sub- project deliverables on needs driven basis.
- Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
- Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting
Key performance indicators:
- Working with People
- Relating and Networking
- Achieving Personal Work Goals and Objectives - exclude
- Planning and Organising
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Writing and Reporting
- Presenting and Communicating Information
- Persuading and Influencing - include
- Deciding and Initiating Action
- Applying Expertise and Technology
- Analysing - include
Core competencies, knowledge and experience :
- Knowledge
- Labour Legislation, BCEA
- Employee Relation Practices
- HR policies and procedure
- Microsoft Office software packages
- SAP (advantage)
- HR processes (advantage)
- HR Theories and Models
- Business Understanding
Skills
- Communication/engagement
- Evaluation
- Consulting
- Interpersonal
- Negotiation
- Judgement
- Decision making
- Problem solving
- Rapport building skills
- Conflict resolution skills
- Relationship Building
- Presentation and reporting skills
Experience/Competencies
- 3-5 years’ relevant experience in HR related field/ER (essential) - with Degree/Diploma
- Must have technical / professional qualifications:
- 3yr Degree/Diploma in HR/ER related field – essential
- Honours degree in HR/ER related field - desirable
