Software Support Technician

Recruiter:

MC Technology Staffing

Job Ref:

JHB000680/LJ

Date posted:

Friday, March 28, 2025

Location:

Centurion, South Africa

SUMMARY:
Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.
As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage their workload effectively.

POSITION INFO:
Responsibilities:
Technical Support

Provide first-level support for customer concerns and issues regarding software installation and operation.
Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
Customer notification and workflow coordination and follow-up to maintain service level agreements.

Applications Engineering

Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
Provide engineering support of our incoming tickets, including extensive troubleshooting
Travel up to 25% of the time

Training, Demonstrations & Documentation

Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
Provide technical sales support demonstration and competitive analysis (benchmarking).
Create technical documentation of issues and their solutions to help future efforts and resolutions
Document complaint reports and troubleshooting steps

Desired Education and Skills

Ability to provide step-by-step technical help, both written and verbal
Ability to work independently and meet multiple deadlines
Ability to diagnose and troubleshoot basic technical issues
Proficiency in Microsoft Office and Windows
SQL Database & Delphi Experience is a plus

In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:

+- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
A passion for the manufacturing industry and helping client solve problems
A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.

Similar jobs you might be interested in:

Software Support Technician
Location: Centurion
Salary:
Company based in Centurion Gauteng is looking for an (SigmaNEST) software support technician to join their team.As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage t...
3 days ago

Software Support Consultant - Bookkeeping
Location: Johannesburg
Salary:
2 days ago

Software Support Consultant
Location: Johannesburg
Salary:
Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.
6 days ago

TMS Software Support Specialsit
Location: Kempton Park
Salary:
TMS software support Specialist Join Our Team as a TMS software System support Specialist!Are you an experienced Clearing & Forwarding Controller with a knack for technology and a passion for problem-solving? We're looking for a TMS software System support Specialist to join our team!
19 days ago

Support Specialist for Freight Forwarding Software (preferably with prior multimodal operations experience)
Location: Johannesburg
Salary:
support Specialist for Freight Forwarding software (preferably with prior multimodal operations experience)
20 days ago

IT Support Specialist
Location: Johannesburg
Salary:
62 days ago

SENIOR FIELD SERVICE TECHNICIAN
Location: Johannesburg
Salary: CIRCA R840 000 – R960 000 CTC
‘ORIGINAL EQUIPMENT MANUFACTURER’
Today

IT Helpdesk Support
Location: Johannesburg
Salary:
2 days ago

Systems and IT Support
Location: Pretoria North
Salary:
2 days ago

IT Technician
Location: Johannesburg
Salary: 20000.00 Monthly
A client of mine is looking for a skilled and motivated IT technician to join their team based in Benoni. This is an in-office role where you will provide essential IT support, ensuring the smooth operation of the company’s technology systems.
4 days ago