Software Support Consultant

Recruiter:

Network Recruitment

Job Ref:

ITE006610/DEP

Date posted:

Monday, February 10, 2025

Location:

Johannesburg, South Africa

Salary:

150 000 Annually

SUMMARY:
Are you a tech-savvy problem solver with a knack for troubleshooting? A leading company in the time and attendance/access control industry is looking for a Support Technician to provide top-notch hardware and software support to clients.

POSITION INFO:
This role requires hands-on experience in networking, software troubleshooting, and customer support, with a strong emphasis on building client relationships and resolving technical issues efficiently.

What’s In It For You?:

Opportunity to work with a dynamic team in a fast-paced industry
Hands-on exposure to cutting-edge hardware & software solutions
Career growth in a thriving technical environment

Responsibilities:

Provide software and hardware support on all company products
Manage and execute service calls and new installations within deadlines
Research, diagnose, and troubleshoot customer issues, ensuring resolution
Escalate unresolved problems to the appropriate internal teams
Deliver timely and accurate feedback to customers and Developers
Perform onsite networking troubleshooting and issue resolution
Maintain proper records and prepare detailed reports

Requirements:

2+ years' experience in time & attendance/access control support (preferred)
2+ years telephonic, call centre, and field support experience
A+, N+ certification and networking experience
Strong problem-solving skills with a customer-centric approach
Valid driver’s license
Ability to work under pressure

ð Apply now!
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If you have not had any response within two weeks, please consider your application unsuccessful. Your profile will be kept for future suitable opportunities.

For more information, contact:
Frankie Deppe

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