Software Application Support

SUMMARY:
An opportunity for a Senior Applications Support Specialist in Durban.

POSITION INFO:
A leading South African logistics company is looking for a Senior Application Support Specialist to join their dynamic Managed Services team. You will play a crucial role in supporting their in-house software applications, troubleshooting complex issues, and ensuring seamless service delivery to their clients.

Responsibilities:

• Conduct detailed troubleshooting and provide escalations to the Development (DEV) team where necessary.
• Apply SQL knowledge and database concepts, ensuring best practices are followed.
• Demonstrate proficiency with TSQL, writing and optimizing queries as needed.
• Assist with user training, guidance, and troubleshooting to resolve application-related issues.
• Support the roll-out of new software applications and system updates.
• Provide advanced technical support for application-related issues.
• Ensure adherence to Ticket Service Level Agreements (SLAs) and follow up on resolutions.
• Test and provide feedback on new system enhancements and updates.
• Maintain master data and ensure consistency across systems.
• Assist the team with SQL writing and complex troubleshooting tasks.

• Completed Diploma in an IT related field.
• 3–5 years of experience in a client-facing environment.
• 5–10 years of hands-on experience with SQL (including TSQL).
• Proficient in MS Office Suite, with strong Excel skills.
• Proven track record in software testing and User Acceptance Testing (UAT).
• Familiarity with Fresh Service, Freshdesk, GitLab, ASANA would be advantageous.
• Solid understanding of remote software tools (e.g., RDP, TeamViewer, VPN).