Software Application Support

Recruiter:

Network Recruitment

Job Ref:

BIT003824/Sam

Date posted:

Monday, January 13, 2025

Location:

Centurion, South Africa

SUMMARY:
An opportunity for a Senior Applications Support Specialist in Durban.

POSITION INFO:
A leading South African logistics company is looking for a Senior Application Support Specialist to join their dynamic Managed Services team. You will play a crucial role in supporting their in-house software applications, troubleshooting complex issues, and ensuring seamless service delivery to their clients.

Responsibilities:

Conduct detailed troubleshooting and provide escalations to the Development (DEV) team where necessary.
Apply SQL knowledge and database concepts, ensuring best practices are followed.
Demonstrate proficiency with TSQL, writing and optimizing queries as needed.
Assist with user training, guidance, and troubleshooting to resolve application-related issues.
Support the roll-out of new software applications and system updates.
Provide advanced technical support for application-related issues.
Ensure adherence to Ticket Service Level Agreements (SLAs) and follow up on resolutions.
Test and provide feedback on new system enhancements and updates.
Maintain master data and ensure consistency across systems.
Assist the team with SQL writing and complex troubleshooting tasks.

Requirements:

Completed Diploma in an IT related field.
3–5 years of experience in a client-facing environment.
5–10 years of hands-on experience with SQL (including TSQL).
Proficient in MS Office Suite, with strong Excel skills.
Proven track record in software testing and User Acceptance Testing (UAT).
Familiarity with Fresh Service, Freshdesk, GitLab, ASANA would be advantageous.
Solid understanding of remote software tools (e.g., RDP, TeamViewer, VPN).

Apply now!

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If you have not had any response in two weeks, please consider the application unsuccessful.

For more information contact:
Samkelisiwe Makhanye
Recruitment Consultant

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